Shipping

  • Shipping


    Everything you need to know about receiving and returning your order.

    we offer convenient and reliable home delivery across the United Arab Emirates. All applicable taxes and duties are included in the retail price.

    United Arab Emirates (UAE)

    • Free Next-Day Delivery on all orders over AED 300 placed before 11:00 PM.
    • AED 25 delivery fee for orders below AED 300.
    • All applicable duties and taxes are included in the purchase price.


    Add your estimated UAE delivery time here.

    We ship to the United States through trusted couriers, including DHL Express and Aramex.

    • Orders under $100: shipping is calculated at checkout based on the weight of your order and delivery location.

    • Orders over $200: free shipping.

    • Estimated delivery: 5 to 7 business days after dispatch.

    • Delivery times may vary with customs processing, which can occasionally cause delays outside our control

    Tracking your order

    Once your order is dispatched, you will receive an email with your tracking information. Use the tracking number to follow your package all the way to your door.

    Return Policy

    We want you to love your Casaluna pieces. If you need to return an item, please make sure it meets the following requirements.

    Return Conditions

    • Returns must be submitted within 14 days of receiving your order.
    • Items must be returned in their original packaging.
    • Items must be in the same condition in which you received them — unworn, unused, and unwashed.
    • All labels and tags must remain attached to the garment.

     

    UAE Returns / 40 AED

    Once your return request is approved, one of our delivery partners will collect the item from your delivery address within 3 working days. A return fee of 40 AED will be deducted from your final refund amount.

    UAE Exchanges / FREE


    Once your item reaches our warehouse and passes our quality check, we will send your exchange item free of charge within 3 working days. If your desired size or item is out of stock


    How to Request a Return

    To request a return, please contact our Customer Care team within 14 days of receiving your order, including your order number and the reason for your return.

    Our team will review your request and provide you with the next steps, including return instructions where applicable.

    Please note that items that do not meet the above conditions may not be eligible for a return.

How can I track my order?

Once your order has been shipped, you will receive a confirmation with tracking details so you can follow your delivery.
Can I exchange an item?

Exchanges are available only for orders delivered within the UAE. Please submit your exchange request within 14 days of delivery. Items must be unworn, unused, unwashed, with all original tags and packaging intact.
How long does a refund take?

Once your return has been received and approved, your refund will be issued to your original payment method. Please allow 7–10 business days for the amount to appear on your statement.
What should I do if my order hasn't arrived?

If your order hasn't arrived within the expected delivery timeframe, please contact us through our Contact Us page, and we'll be happy to assist you.
Can I cancel or modify my order?

Once an order has been placed, it cannot be cancelled or modified. Please double-check your order details before completing your purchase.